Refund policy

Return/Refund Form

At Ecoland, your satisfaction is important to us. If something’s not quite right with your order or received a wrong/damaged item, please fill out the form below for a smooth refund process.

Eligibility for Returns/Refund

  • Requests must be made within 14 days of receiving your order.

  • Products must be unused, in their original packaging, and accompanied by a proof of purchase.

  • In case of a change of mind, we offer an exchange only (not refund).

  • For damaged or incorrect items, please provide clear images as proof.

How It Works

To start a return, kindly fill out our Product Return/Refund Form with the following details:

  • Your contact info and order number

  • Reason for return/refund

  • A brief description of the issue

Once we receive your request, our team will review it and respond promptly.

Refunds

Approved refunds will be processed within 10–14 business days and can be issued via:

  • Bank transfer

  • JazzCash

  • EasyPaisa

  • Mobile balance

  • Store credit or Future purchase

Please note: Return shipping charges will be the customer’s responsibility, unless the return is due to a mistake or damaged item on our part.

Need Help?

If you have any questions, feel free to reach out:

  • Email: support@ecoland.pk

  • WhatsApp: +92 321 2151402

We appreciate your trust in Ecoland, and we’ll always do our best to make your experience a positive one.